- About Us
Tahira Business FZE, headquartered in Ajman, Ajman Free Zone (hereinafter referred to as the " Company "), sells the following products to its customers via its website: women's ready-to-wear clothing
2. Preamble
Tahira invites Users to carefully read these General Terms and Conditions of Sale and Use (hereinafter referred to as the "GTC/GTU"). Placing an Order implies acceptance of the GTC/GTU. Product characteristics are indicated on the Website. It is the Customer's responsibility to take them into account before making a purchase. Photographs or graphics displayed on the Website are not contractual.
The Customer acknowledges having read and accepted them by ticking the box provided for this purpose before placing their Order online.
The General Terms and Conditions of Sale/General Terms and Conditions of Use govern the conditions under which the Company sells its Products to its Professional and Consumer Clients via its Website.
They apply to all sales concluded by the Company and supersede any conflicting document, including the Customer's general terms and conditions of purchase.
They are systematically communicated to the Client who requests them.
In the event of subsequent changes to the Terms and Conditions of Sale/Terms and Conditions of Use, the Customer is subject to the version in force at the time of their Order.
3. Definitions
" Client " refers to the Professional or Consumer who has placed an Order for a Product sold on the Website;
" Order " means any order placed by the User registered on this Site;
" General Terms and Conditions of Sale and Use " or " GTC/GTU " refers to these general terms and conditions of online sale and use;
" Consumer " refers to the individual buyer who is not acting for professional purposes and/or outside of their professional activity;
" Products " refers to tangible things that can be owned and that are offered for sale on this Site;
" Professional " refers to the buyer, whether a legal entity or a natural person, who acts within the scope of their professional activity;
" Site " refers to this Site, i.e. tahira.fr;
" Company " refers to the company SKYDI.OUTFIT, as further described in Article I herein; and
" User " refers to any person who uses the Site.
4. Registration
Registration on the Site is open to all legal entities or natural persons of legal age and enjoying their full personalities and legal capacities.
Purchases on the Site are conditional upon User registration. Registration is free.
To proceed with registration, the User must fill in all the required fields; otherwise, registration cannot be completed.
Users guarantee and declare on their honor that all information provided on the Site, particularly during registration, is accurate and truthful. They agree to update their personal information via the dedicated page available in their account.
Every registered user has a username and password. These are strictly personal and confidential and must not be disclosed to any third party under any circumstances, under penalty of account deletion. Each registered user is personally responsible for maintaining the confidentiality of their username and password. The Company will not be held liable for any identity theft. If a user suspects fraud at any time, they must contact the Company as soon as possible so that the Company can take the necessary steps to rectify the situation.
Each User, whether a legal entity or a natural person, can only hold one account on the Site.
In the event of non-compliance with the Terms and Conditions, including the creation of multiple accounts for a single person or the provision of false information, the Company reserves the right to proceed with the temporary or permanent deletion of all accounts created by the offending User.
Deleting your account will result in the permanent loss of all benefits and services acquired on the Site. However, any Order placed and invoiced by the Site before account deletion will be processed under normal conditions.
In the event of the deletion of an account by the Company for failure to comply with the duties and obligations set out in the CGV/CGU, the offending User is strictly prohibited from re-registering on the Site directly, through another email address or through an intermediary without the express authorization of the Company.
5. Orders
An order can only be placed after the user has registered on the website. Once on the website, the user can add products to their virtual shopping cart. They can then access their shopping cart summary to confirm the products they wish to order and complete their order by clicking the designated button.
The customer must provide an address, a delivery method, and a valid payment method to finalize the order and effectively form the sales contract between themselves and the company. Finalizing the order implies acceptance of the prices of the products sold, as well as the delivery terms and times indicated on the website.
Once the order is placed, the user will receive confirmation by email. This confirmation will summarize the order and provide relevant delivery information. Placing an order constitutes the conclusion of a distance selling contract between the company and the customer.
The Company may offer the Customer price reductions, discounts and rebates based on the number of Products available on the Site ordered or based on the regularity of Orders, according to the conditions set by the Company.
6. Products and prices
The Products subject to the General Terms and Conditions of Sale/General Terms and Conditions of Use are those listed on the Site and sold and shipped directly by the Company.
The Products are described on their respective pages within the Website, and all their essential characteristics are listed. Sales are subject to the Company's available stock. The Company cannot be held liable for stock shortages or the inability to sell a Product that is out of stock.
When a registered User wishes to purchase a Product sold by the Company through the Website, the price displayed on the Product page is the net price in euros, excluding shipping costs, and includes any applicable discounts in effect on the day of the Order. The displayed price does not include delivery charges, which will be detailed, if applicable, in the order summary before the Order is placed. If the total cost of the Products cannot be calculated in advance, the Company will send the Customer a detailed quote explaining the price calculation formula.
Under no circumstances may a User demand the application of discounts that are no longer valid on the day of the Order.
7. Payment terms
Unless otherwise stipulated, all sales are payable in cash at the time the order is placed.
Depending on the nature or amount of the Order, the Company remains free to require a deposit or payment of the full price when placing the Order or upon receipt of the invoice.
Payment can be made by:
- Credit card via a secure connection
- PayPal
8. Delivery
The Products can be delivered to the following geographical areas:
- Metropolitan France
- Corsica
- Overseas
- European Union
- North America
The Company undertakes to make every effort, both in terms of resources and personnel, to ensure timely delivery of the Products. Delivery times may vary depending on the Customer's geographical location, the chosen delivery method, or the Product ordered.
If the delivery deadline is exceeded by 20 days, except in cases of force majeure, the Customer may request termination of the contract by email to info@tahira.fr
In this case, the Customer will be refunded within 30 days if a payment has already been made.
In the event that delivery is impossible due to an error in the address provided by the Customer, the Company will contact the Customer as soon as possible to obtain a new delivery address, and any additional delivery costs will be borne by the Customer.
Furthermore, the Company may be held liable for reasons related to exceeding delivery deadlines:
- during periods of high demand, such as the end-of-year holiday season,
- for delays caused by force majeure, that is to say due to the occurrence of an unforeseeable, irresistible event beyond its control,
- for actions attributable exclusively to the carrier responsible for the delivery.
Delivery is carried out according to the Customer's choice and the prices indicated on the Site:
- to the address provided by the Customer when placing their Order via regular mail.
- at one of our partner locations as indicated on the Website. A valid form of identification will be required to collect the Products. Otherwise, the ordered Products cannot be released to the Customer.
- by air freight. Delivery is made by one of our partners according to their current delivery times. The Customer may receive delivery:
- Delivered to the customer's home. If the customer is not home, the package will be left in their mailbox or at the post office. If the customer does not collect the package within 10 days, it will be returned to the sender.
- at his home by appointment.
9. Complaint
For all orders placed on this website, the customer has a 14-day right to file a claim from the date of delivery. It is the customer's responsibility to check the apparent condition of the products upon delivery. In the absence of any express reservations made at the time of delivery, the products are deemed to conform to the order.
To exercise this right of complaint, the Customer must send to the Company, at the address info@tahira.fr, a declaration in which he expresses his reservations and complaints, accompanied by the relevant supporting documents (receipt countersigned by the carrier, photographs, etc.)
A claim that does not comply with the conditions described above cannot be accepted.
The Company will repair or replace the Product or its components as soon as possible and at its own expense, subject to the material possibility of repairing the Product or its availability in stock.
10. Consumer's Right of Withdrawal
The Consumer has a right of withdrawal of 14 days from the date of placing the Order, except for the products mentioned in Article L.121-21-8 of the Consumer Code.
To exercise this right of withdrawal, the Consumer sends a declaration to the address: info@tahira.fr.
Products must be returned in their original packaging and unused within 7 days of the Consumer notifying the Company of their withdrawal. The Consumer remains responsible for the direct costs of returning the products.
Please note that tahira.fr does not offer refunds , only exchanges and store credit for the order amount, valid for life on the entire website. Sale items are neither returnable nor exchangeable.
If the product is damaged or defective due to our fault, we will exchange it for you. If the original product is unavailable, we will refund you to the payment method used for your order.
11. Transfer of Risks and Ownership
The Company retains ownership of the Products sold until full delivery to the Customer. It may therefore repossess said Products in the event of non-payment. In this case, any deposits paid will be retained by the Company as compensation.
For Business Customers, the transfer of risk to the Customer occurs upon delivery of the goods to the carrier by the Company. For Consumer Customers, the transfer of risk occurs upon delivery or when the goods are collected from the store if the Customer has chosen in-store pickup.
12. Legal Guarantees
The Products sold on the Site are guaranteed in accordance with the legal provisions of the Consumer Code and the Civil Code as reproduced below:
Article L.211-4 of the Consumer Code : “The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when the latter was his responsibility under the contract or was carried out under his supervision.”
Article L.211-5 of the Consumer Code : “To conform to the contract, the goods must:
- To be fit for the purpose for which goods of the same type are normally used and, where applicable:
- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
- to present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or their representative, particularly in advertising or labelling;
- Or possess the characteristics defined by mutual agreement between the parties or be suitable for any special purpose sought by the buyer, made known to the seller and accepted by the latter.”
Article 1641 of the Civil Code : "The seller is bound by a warranty against hidden defects in the thing sold which render it unfit for the use for which it is intended, or which diminish this use to such an extent that the buyer would not have acquired it, or would have given only a lower price, if he had known of them."
Any resold product that has been altered, modified or transformed is not covered by the warranty.
This guarantee is limited to the replacement or refund of non-conforming or defective Products. It is excluded in cases of misuse or abnormal use of the Product, as well as in cases where the Product does not comply with the legislation of the country in which it is delivered.
The Customer must inform the Company of any defects within two years. The Company will rectify any Products deemed defective to the extent possible. If the Company is found liable, the warranty is limited to the pre-tax amount paid by the Consumer for the Products.
Replacing the Products does not extend the warranty period.
13. Modifications
The Company reserves the right to modify the Site, the Terms and Conditions of Sale/Terms and Conditions of Use as well as any delivery procedure or other element constituting the services provided by the Company through this Site.
When an Order is placed, the User is subject to the stipulations set out in the Terms and Conditions in force at the time the Order is placed.
14. Processing of personal data
Registering on the Site entails the processing of the Client's personal data. If the Client objects to the processing of their data, they are asked to refrain from using the Site.
This processing of personal data is carried out in compliance with the General Data Protection Regulation 2016/679 of 27 April 2016.
Furthermore, in accordance with the French Data Protection Act of 6 January 1978, the Client has, at any time, the right to query, access, rectify, modify and object to all of his personal data by writing, by mail and providing proof of identity, to the following address: info@tahira.fr.
This personal data is necessary for processing your Order and issuing invoices where applicable, as well as for improving the functionality of the Site.
15. Sharing of collected data
The Site may use third-party companies to perform certain operations. By browsing the Site, the Customer agrees that third-party companies may access their data to ensure the proper functioning of the Site.
These third-party companies only have access to the collected data for the purpose of performing a specific task.
The Site remains responsible for the processing of this data.
Furthermore, the User may therefore receive information or commercial offers from the Company or its partners.
The User may at any time object to receiving these commercial offers, by writing to the Company indicated above, or by clicking on the link provided for this purpose in the emails received.
Furthermore, customer information may be transmitted to third parties without their prior express consent in order to achieve the following purposes:
- respect the law
- to protect any person from serious bodily harm or even death
- combating fraud or attacks against the Company or its users
- to protect the Company's property rights.
16. Data Protection
The Company ensures a level of security appropriate and proportionate to the risks involved and their probability, in accordance with the General Data Protection Regulation 2016/679 of 27 April 2016.
However, these measures do not constitute a guarantee in any way and do not commit the Company to an obligation of result regarding data security.
17. Cookies
The Company may place a cookie on the User's computer. This cookie allows the storage of information relating to navigation on the Site, as well as any data entered by Users (including searches, login, email, password).
The User expressly authorizes the Company to place a file called a "cookie" on the user's hard drive.
The User has the option to block, modify the retention period, or delete this cookie via their browser settings. If systematically disabling cookies on the User's browser prevents them from using certain services or features of the Site, this malfunction shall not, under any circumstances, constitute damage to the User, who shall not be entitled to any compensation as a result.
18. Responsibility
The Company reserves the right, by a voluntary act, to make the Site unavailable in order to carry out any update, improvement or maintenance operation.
19. Intellectual Property
The trademark, logo, and graphic design of this Site are intellectual works protected by copyright, the exclusive property of the Company. Any distribution, use, display, or reproduction, whether partial or complete, without the Company's express authorization will expose the offender to civil and criminal prosecution.
20. Jurisdiction clause
These Terms and Conditions are governed by French law. Any dispute arising between the Company and a User during the performance of these Terms and Conditions will be subject to an attempt at amicable resolution. Failing this, the dispute will be brought before the competent courts of general jurisdiction.
21. Acceptance of the Terms and Conditions of Sale/Terms and Conditions of Use
The Client or User expressly accepts the Terms and Conditions of Sale/Terms and Conditions of Use.
The Client declares that he is aware of this and waives the right to rely on any other document, including his own general terms and conditions of purchase.
The Consumer acknowledges having received the information and details required under Articles L.111-1 to L.111-7 of the Consumer Code, and in particular:
- the essential characteristics of the Product;
- the price of the Products;
- the date or timeframe within which the Company undertakes to provide the Service;
- information relating to the identity of the Company (postal, telephone, electronic contact details);
- information relating to legal and contractual guarantees and their implementation procedures;
- the possibility of resorting to conventional mediation in the event of a dispute;
- Information regarding the right of withdrawal (time limit, procedures for exercising this right).
