GENERAL TERMS AND CONDITIONS OF SALE TAHIRA Effective as of March 23, 2026
Article 1 – Identity of the Seller
The website accessible at www.tahira.fr is operated by the company TAHIRA LLC, a company registered in Cairo, with its registered office located at No. 4, Building No. 8, Block 7 – Dubai Tower, Al-Waha District, Nasr City, Cairo, Egypt.
Email address: sav@tahira.fr
Hereinafter referred to as "TAHIRA" or the "Seller".
Article 2 – Purpose
These general terms and conditions of sale, hereinafter the "GTCS", are intended to define the terms and conditions under which TAHIRA offers for sale and sells, remotely, through the website www.tahira.fr, women's ready-to-wear items to consumer Customers.
Article 3 – Scope of Application
These GTCS apply, without restriction or reservation, to any Order placed on the website www.tahira.fr by a Customer acting as a consumer.
They prevail over any other document, unless expressly agreed in writing by TAHIRA.
The Customer declares having read these GTCS before placing their Order and having accepted them without reservation. Validation of the Order constitutes full and complete adherence to these GTCS.
Article 4 – Definitions
For the purposes of these GTCS, the terms below have the following meanings:
"Customer": any natural person acting for purposes that are not within the scope of their commercial, industrial, artisanal, liberal, or agricultural activity, who makes a purchase on the Site.
"Order": any purchase of product(s) made by the Customer on the Site.
"Products": all items offered for sale on the Site.
"Site": the website accessible at www.tahira.fr.
Article 5 – Product Characteristics
The Products offered for sale are those appearing on the Site on the day the Customer consults it.
The essential characteristics of the Products are presented on the Site, to the extent that information is available.
Photographs, visuals, videos, staging, and editorial content have no contractual value. Their purpose is to illustrate the Products without guaranteeing a perfectly identical reproduction, particularly due to variations in display, light, texture, or color perception.
The Customer is informed that slight variations in shade, color, or rendering may exist between the visuals presented on the Site and the delivered Products, particularly due to shooting conditions, lighting, screen display, or texture, without this constituting a lack of conformity in itself.
When certain Products are presented on the Site as a coordinated set, they are marketed as a single and indivisible product. These Products cannot be separated or returned partially, unless mandatory legal provisions dictate otherwise or TAHIRA provides express agreement.
Article 6 – Site Opening and Product Availability
The Site is open for sales once a week, from Friday at 10:30 PM to Saturday at 6:00 PM, Paris time (France).
Product offers are valid as long as they are visible on the Site and within the limits of available stocks.
In case of Product unavailability after validation of the Order, TAHIRA shall inform the Customer as soon as possible. TAHIRA may then, depending on the circumstances, offer priority for a credit note or an exchange for an equivalent item or, in the absence of agreement or available solution, proceed with the refund of the amounts paid for the unavailable product.
Article 7 – Products with Deferred Shipping
TAHIRA no longer offers, unless expressly stated otherwise, a pre-order system.
However, in certain exceptional cases, some items may be subject to deferred shipping, information of which is brought to the Customer's attention before validation of the Order.
The Customer acknowledges that they are ordering an item for which shipping is not immediate but occurs within the indicative timeframe announced during the Order.
Article 8 – Order
The Customer selects the Product(s) they wish to buy, adds them to their cart, and then checks the details of their Order before validating it.
Before final validation, the Customer can identify any errors in the entry of their Order and correct them.
The Order is only definitively recorded after validation of payment.
The Customer acknowledges that the final validation of their Order entails an obligation to pay.
Each Order is processed individually by TAHIRA's logistics services.
No grouping of Orders is possible after validation, except by exceptional decision of TAHIRA.
Any validated Order results in separate processing and shipping.
TAHIRA reserves the right to refuse or cancel any Order for a legitimate reason, particularly in the event of a previous dispute with the Customer, suspicion of fraud, payment anomaly, or inaccurate, incomplete, or clearly erroneous information.
Article 9 – Formation of the Contract
The sales contract is formed upon the sending of the Order confirmation email to the Customer.
This email summarizes the essential elements of the Order, including the ordered Products, the price paid, the delivery costs, and the provided delivery address.
Article 10 – Price
Prices are indicated in euros.
Unless otherwise stated, the prices displayed on the Site are inclusive of all taxes, excluding delivery costs, customs duties, import taxes, customs clearance fees, and, more generally, any fees that may be required by the authorities of the destination country or the carrier.
The applicable delivery costs are indicated to the Customer before the final validation of their Order.
TAHIRA reserves the right to modify its prices at any time. However, the applicable price is that displayed on the Site at the time the Customer validates the Order.
For certain destinations, TAHIRA collects, at the time of the Order, via its Site, amounts corresponding to customs duties. When this is the case, this information is expressly brought to the Customer's attention before final validation of the Order. Despite this advance collection, additional fees may exceptionally be requested under the conditions provided for in Article 14 of these GTCS. Additional fees resulting from a decision by customs authorities, a tax adjustment, a tariff reclassification, a valuation adjustment, carrier administrative fees, or, more generally, any element beyond TAHIRA's control cannot, in themselves, be attributed to TAHIRA.
Article 11 – Payment Methods
The price is payable in cash, in full, on the day the Order is placed.
Payment is made via the payment methods offered on the Site on the day of the Order.
The Customer guarantees to TAHIRA that they have the necessary authorizations to use the chosen payment method.
In case of refusal of payment authorization, rejection, opposition, or any other incident affecting the payment, the Order may be suspended, refused, or canceled.
Article 12 – Modification or Cancellation of Order at the Customer's Initiative
Any request to modify or cancel an Order after its validation must be sent to Customer Service:
- by email at the address sav@tahira.fr;
- or via WhatsApp at the number +33 7 68 05 63 81.
The request must imperatively mention:
- the Order number;
- the Customer's first and last name.
Any request for modification or cancellation is only admissible as long as the Order has not been shipped.
Once the Order has been shipped, no modification or cancellation can be taken into account. The Customer retains, where applicable, the right to exercise their rights regarding withdrawal or legal warranties under the conditions provided for in these GTCS.
TAHIRA makes every effort to process requests received before shipping, without, however, guaranteeing that a modification or cancellation is materially possible if the Order is already being prepared or is in logistical processing.
Article 13 – Delivery
13.1 Address and contact information provided by the Customer
For the proper processing of the Order and delivery, TAHIRA requires the Customer to provide accurate information, including their name, first name, postal address, phone number, and email address.
The Products are delivered to the address provided by the Customer during the Order. The Customer is solely responsible for the information they provide during the Order, including their delivery address and email address, even when this information is transmitted automatically via the payment method used, such as PayPal, Apple Pay, Google Pay, or other similar service.
Order confirmations, shipping emails, delivery emails and notifications, as well as, more generally, information regarding Order tracking, are sent to the contact details provided during the Order.
13.2 Consequences of erroneous or unread information
In case of error, incomplete address, absence of a name on the mailbox, use of an erroneous, inactive, or unread email address, or, more generally, any inaccurate information provided by the Customer, the resulting consequences are not the responsibility of TAHIRA.
This includes, in particular, the failure to receive or read information related to the Order when these items were validly sent to the Customer by TAHIRA.
The Customer cannot request the cancellation or refund of the Order on the sole grounds that they did not receive or read the information sent to the contact details they provided themselves.
When the package is returned to TAHIRA for a reason related to the information provided by the Customer or their failure to collect it, TAHIRA may offer, depending on the circumstances, a new shipment at the Customer's expense or the issuance of a credit note. Initial delivery fees are not refunded.
13.3 Shipping of Orders
For Orders not involving deferred shipping items, shipping generally occurs on the business day following the placement of the Order, subject to payment validation and excluding exceptional circumstances.
13.4 Delivery times
Delivery times are provided for informational purposes, unless TAHIRA expressly agrees otherwise.
TAHIRA strives to respect the announced deadlines. In case of delay, the Customer benefits from the rights recognized by applicable legal provisions.
However, TAHIRA cannot be held responsible for delays or non-performance resulting from a fault by the Customer, a force majeure event, or an event beyond its control that temporarily makes the execution of the delivery impossible, without prejudice to applicable mandatory legal provisions.
13.5 No hand delivery
In order to ensure the traceability of flows, the security of Orders, and proper logistical management, TAHIRA does not perform any hand-to-hand deliveries. All Orders, returns, and exchanges must necessarily go through the delivery and return circuits provided by TAHIRA. No exceptions can be granted.
13.6 Unclaimed or uncollected package
When a package is made available to the Customer at a relay point, a post office, or any other collection location, it is the Customer's responsibility to collect it within the time limit set by the carrier.
Failure to collect within this period may result in the package being returned to the sender. The Customer is expressly informed that, for certain delivery methods and particularly via Mondial Relay, the return of an unclaimed or uncollected package to the sender may require a processing and re-routing time of up to six (6) weeks from the expiration of the holding period. During this period, the package cannot be considered as effectively returned, received, or validated by TAHIRA.
The proper receipt of such a package by TAHIRA, as well as its possible processing, remains subject to the logistical validation procedure provided for in Article 21 of these GTCS.
In case of a new shipment at the Customer's request, the corresponding costs remain the responsibility of the Customer. Initial delivery fees are not refunded.
Article 14 – Customs Duties and Import Taxes
14.1 Principle
For certain destinations located outside the European Union, TAHIRA collects at the time of the Order, via its Site, amounts corresponding to customs duties, import taxes, or assimilated fees, calculated on the basis of information available on the day of the Order. The payment tool indeed provides for the collection of these amounts at the time of payment based on data available at the time of purchase.
The purpose of these amounts is to limit the risk of fees claimed upon delivery.
14.2 Exceptional claim for additional fees
The Customer is expressly informed that, despite this advance collection, customs duties, import taxes, customs clearance fees, customs presentation fees, carrier administrative fees, or other local fees may exceptionally be claimed by competent authorities or the carrier.
Such a situation may result from:
- a customs inspection;
- a tax adjustment;
- a tariff reclassification;
- a valuation adjustment;
- fees specific to the carrier;
- or, more generally, any event beyond TAHIRA's control.
14.3 Limitation of liability
Additional fees resulting from an autonomous decision of customs authorities, a tax adjustment, a reclassification, a valuation adjustment, carrier administrative fees, or, more generally, any element beyond TAHIRA's control, cannot, in themselves, engage TAHIRA's liability.
14.4 Refusal of the package
In case of refusal of the package by the Customer without prior contact with TAHIRA's Customer Service and without transmission of the corresponding supporting documents, this refusal may be treated as a voluntary return not attributable to TAHIRA.
In this case:
- initial delivery fees are not refunded;
- return fees charged by the carrier may be deducted;
- applicable logistical and administrative processing fees may also be deducted.
Article 15 – Transfer of Risks
The transfer of risks of loss or damage to the Products to the Customer occurs at the moment when the latter, or a third party designated by them other than the carrier proposed by TAHIRA, takes physical possession of the Products.
Article 16 – Right of Withdrawal
In accordance with applicable legal provisions, the Customer has a period of fourteen (14) days from the receipt of the Product(s) to exercise their right of withdrawal, without having to justify their decision.
The withdrawal request must be sent to Customer Service:
- by email at the address sav@tahira.fr;
- or via WhatsApp at the number +33 7 68 05 63 81.
The request must imperatively mention:
- the Order number;
- the Customer's first and last name;
- the unequivocal desire to exercise the right of withdrawal.
The Customer then returns the concerned Products, at their own expense, to the address provided by TAHIRA.
The Products must be returned in their original condition, unworn, unwashed, with their tags, and in a state allowing their inspection.
The Customer is informed that the notation "delivered", "distributed", or any equivalent mention appearing on the carrier's tracking does not, in itself, constitute validation of the return by TAHIRA.
The return is processed according to the procedure provided for in Article 21 of these GTCS.
Article 17 – Processing of Withdrawal
When a Customer validly exercises their right of withdrawal, TAHIRA prioritizes, initially, the proposal of alternative solutions such as the issuance of a credit note or the implementation of an exchange, when these solutions correspond to the Customer's request and the situation concerned.
These solutions are offered as commercial facilitation and do not deprive the Customer of the right to obtain a refund when they expressly request it under the conditions provided for by law and these GTCS.
In case of a refund request formulated by the Customer in the context of a validly exercised withdrawal, TAHIRA then proceeds with the refund of the amounts due for the concerned Products as well as, where applicable, the initial standard delivery costs, under the conditions and within the deadlines provided by the applicable regulations.
TAHIRA may withhold this refund until the Products are effectively recovered or until the Customer has provided proof of shipment, whichever occurs first.
In the event of depreciation of the product resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the good, TAHIRA reserves the right to apply a reduction to the refunded amount corresponding to the observed depreciation, under the conditions provided by law.
Article 18 – Credit note, exchange, and refund policy
Independently of the Customer's legal rights and without prejudice to the right of withdrawal where applicable, TAHIRA prioritizes, as a commercial policy, the following solutions, in this order:
- the issuance of a credit note;
- an exchange;
- failing that, a refund.
In the context of a withdrawal request, TAHIRA may offer a credit note or an exchange as a priority. If the Customer expressly requests a refund under the conditions provided by law, it shall then be processed in accordance with Article 17 of these Terms and Conditions of Sale.
Article 19 – Credit notes
When a credit note is granted by TAHIRA, on a commercial basis or as part of customer service processing, it is subject to the following rules:
- usable in a single transaction;
- linked to the relevant Customer account;
- personal and non-transferable credit;
- cannot be combined with other promotions, commercial offers, or promotional codes;
- cannot be used to pay for delivery charges;
- any unused portion is permanently forfeited upon use.
When a credit note is expressly accepted by the Customer, this agreement constitutes acceptance of this payment method.
A credit note cannot give rise to any refund, conversion into cash, or reversal to the original payment method.
In the event of a valid exercise of the right of withdrawal for an Order paid in whole or in part by means of a credit note, the portion of the price paid using said credit note shall result in the issuance of a credit note of an equivalent amount.
Article 20 – Exchanges
When an exchange is accepted by TAHIRA outside of a case falling under a legal guarantee, it constitutes a commercial gesture.
Unless otherwise expressly indicated by TAHIRA:
- return shipping costs for the initial product are at the Customer's expense;
- shipping costs for the new product will be charged to the Customer.
Article 21 – Returns
21.1 Principle
All returns must mandatorily be subject to prior validation by TAHIRA's customer service.
For any return request, the Customer must indicate their Order number as well as their last and first name.
Unless expressly agreed upon in advance by TAHIRA, one Order corresponds to one separate return. Consequently, items from several different Orders cannot be combined into one single return package.
21.2 Return procedure
After validation of the return request by customer service, the Customer must strictly follow the instructions communicated by TAHIRA.
The return must be clearly identifiable and include the elements requested by TAHIRA, particularly the Order number.
Any return sent without sufficient identification, or in disregard of the communicated instructions, may result in delayed processing.
The Customer is informed that return costs may vary depending on the carrier, the weight of the package, and the destination. TAHIRA is not involved in setting these rates.
When a Product has been sold as a set, any return, exchange, or processing request must apply to the complete set.
No partial return of an item composing such a set can be processed, unless otherwise required by mandatory legal provisions or express agreement by TAHIRA.
In the event of an incomplete return of a set, TAHIRA reserves the right to delay processing the file, refuse the exchange or credit note, and, where permitted by law, refuse the refund or apply any justified reduction corresponding to the depreciation or incompleteness of the returned Product.
The return must mandatorily be sent to the address expressly communicated by TAHIRA to the Customer as part of the return procedure.
No other address, including an address obtained by any other means, from a third party, from a payment platform, or by any other means not expressly communicated by TAHIRA for the relevant return, can be validly taken into account.
Any package sent to an address other than that communicated by TAHIRA as part of the return procedure is sent at the Customer's own risk. TAHIRA cannot be held responsible for the loss, misplacement, misdelivery, or lack of processing of such a package.
In such a case, it is the Customer's responsibility, at their own expense and risk, to take all useful measures to have the package rerouted to the return address validly communicated by TAHIRA.
No refund for costs incurred due to a shipment made to an address not communicated by TAHIRA can be claimed.
TAHIRA reserves the right to refuse any processing in the event of non-compliance with return procedures, subject to applicable mandatory legal provisions.
21.3 Receipt and logistical validation of the return
The Customer is expressly informed that the mention "delivered," "distributed," or any equivalent mention appearing on the carrier's tracking does not, by itself, constitute confirmation of actual receipt or validation of the return by TAHIRA.
A return is only considered effectively received and validated by TAHIRA after:
- actual receipt of the package by TAHIRA's logistics provider;
- logistical processing of the package;
- opening and inspection of the contents;
- verification of the correspondence between the contents of the package and the concerned Order;
- verification of the compliance of the returned item with the applicable return conditions.
When the returned item is compliant, the return is recorded and, if applicable, returned to stock.
Consequently, there may be a delay between the delivery date indicated by the carrier and the date of effective validation of the return in TAHIRA's systems.
Only the effective logistical validation of the return by TAHIRA serves as proof of the proper receipt of the return, subject to applicable mandatory legal provisions, particularly regarding withdrawal.
This procedure also applies to packages returned to the sender due to a failure to collect by the Customer.
21.4 Consequences of return non-compliance
If, following the logistical check, the returned item does not meet the applicable return conditions, particularly if it has been worn, washed, damaged, is incomplete, without tags, unfit for resale, or, more generally, is non-compliant, TAHIRA reserves the right:
- to refuse the exchange;
- to refuse the issuance of a credit note;
- and, where permitted by law, to refuse the refund or apply any reduction of the refunded amount corresponding to the observed depreciation.
In the context of the exercise of the legal right of withdrawal, the Customer's liability may be incurred in the event of depreciation of the good resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the product.
21.5 Unauthorized return
Any return made without prior validation by customer service, especially when a Customer spontaneously sends back a package without prior agreement and without following the procedure communicated by TAHIRA, does not automatically entitle the Customer to a refund.
In such a case:
- initial delivery costs are not refunded;
- logistical and administrative processing fees may be deducted;
- the file is processed on a case-by-case basis.
For discounted or promotional items, TAHIRA may refuse any refund and offer, if applicable, only a credit note on a strictly commercial basis.
TAHIRA also reserves the possibility, depending on the circumstances, of keeping the package at the Customer's disposal and proceeding with a reshipment only at the express request of the latter and at their expense.
Article 22 – Discounted or promotional products
As part of TAHIRA's commercial policy, Products purchased during sales periods or benefiting from a commercial promotion are subject to priority processing via the issuance of a credit note or the implementation of an exchange.
Certain collections, capsule collections, launches, or commercial operations specifically identified as such on the Site at the time of the Order may also be subject, as a commercial policy, to priority processing via the issuance of a credit note or the implementation of an exchange.
In these cases, this information is expressly brought to the Customer's attention before the validation of the Order.
However, these special commercial terms cannot deprive the Customer of the public policy legal rights they benefit from, particularly regarding the right of withdrawal where applicable, as well as legal guarantees.
Article 23 – Abusive or fraudulent use
TAHIRA reserves the right to suspend, refuse, or cancel any Order, as well as to suspend access to certain commercial benefits, in the event of abusive or fraudulent use of the Site or TAHIRA's commercial policies.
This includes, in particular:
- fraudulent use of credit notes or promotional codes;
- any attempt at payment fraud;
- any manifestly abusive payment dispute;
- any misuse of return, exchange, or refund procedures.
TAHIRA may, if necessary, require the regularization of amounts due.
Article 24 – Customer Service, complaints
For any question, request for information, complaint, request regarding an Order, exercise of a right, or request for modification before shipment, the Customer must contact customer service:
- by email at the address sav@tahira.fr;
- or via WhatsApp at +33 7 68 05 63 81.
Customer service is closed on Saturdays and Sundays.
Requests are processed within an indicative timeframe of 72 working hours, excluding periods of high activity, from the date of their receipt.
Any request must include, at a minimum:
- the Order number;
- the Customer's last and first name.
Failing this, TAHIRA may request these details prior to any processing.
Regarding returns, customer service can only confirm the proper receipt of a package after its effective logistical validation in TAHIRA's systems, in accordance with Article 21 of these Terms and Conditions of Sale.
In the event of a difficulty relating to an Order, its delivery, a return, or a refund, the Customer is invited to contact TAHIRA's customer service first to allow for an amicable resolution of the request.
Any payment dispute or chargeback request regarding an Order that has already been processed by customer service, or subject to a refund, credit note, exchange, or return procedure currently in progress, may result in the communication by TAHIRA of all useful supporting documents to the payment service provider, including these Terms and Conditions of Sale accepted at the time of the Order, the Order confirmation, the exchanges held with the Customer, proof of delivery, tracking details, return vouchers, logistical reports, and any element of proof relating to the processing of the file.
Article 25 – Legal guarantees
The Customer benefits from the legal guarantee of conformity under the conditions provided for in Articles L.217-3 et seq. of the Consumer Code as well as the legal guarantee against hidden defects under the conditions provided for in Articles 1641 et seq. of the Civil Code. In the event of a lack of conformity, the Customer is entitled to have the good brought into conformity by repair or replacement and, failing that, to a reduction in price or the rescission of the contract under the conditions provided by law.
Article 26 – Obvious defect, product error, or apparent non-conformity
In the event of receipt of an obviously defective item, an apparent manufacturing problem, an obvious error on the item received, or an apparent non-conformity, the Customer is invited to contact TAHIRA as soon as possible, attaching any useful supporting evidence, particularly photographic.
After analyzing the file, TAHIRA will send, if the non-conformity is confirmed, appropriate return instructions and will cover the return costs as well as, depending on the case, the reshipment costs of a replacement item.
No fees will be charged to the Customer when the defect or non-conformity is effectively the responsibility of TAHIRA.
Article 27 – Proof and archiving
Computerized records stored in the computer systems of TAHIRA or its service providers, under reasonable security conditions, will be considered as evidence of the communications, Orders, payments, and transactions that occurred between the parties.
Order confirmations, invoices, and documents relating to transactions are archived on a reliable and durable medium that can be produced as proof.
Article 28 – Force majeure
TAHIRA cannot be held responsible for the non-performance or delay in the performance of any of its obligations resulting from these Terms and Conditions of Sale when this non-performance or delay is due to a case of force majeure as defined by French law and jurisprudence.
Article 29 – Intellectual property
All elements appearing on the site www.tahira.fr, including texts, visuals, photographs, graphic elements, logos, names, creations, editorial content, and more generally the architecture of the Site, are protected by intellectual property rights.
Any reproduction, representation, adaptation, exploitation, or use, in whole or in part, of these elements, without the prior written authorization of TAHIRA, is strictly prohibited.
Article 30 – Personal data
TAHIRA collects and processes the Customer's personal data as part of Order management, customer relations, after-sales service, and, if applicable, to fulfill its legal and regulatory obligations.
The Customer's personal data are processed in accordance with TAHIRA's privacy policy, accessible on the website www.tahira.fr and which can be provided upon request.
The Customer has, in accordance with applicable regulations, a right of access, rectification, erasure, limitation, opposition, and, if applicable, portability of their data. These rights can be exercised by sending a request by e-mail to the address sav@tahira.fr.
Article 31 – Consumer mediation
In accordance with the provisions of the Consumer Code, every consumer has the right to use a consumer mediator free of charge for the amicable resolution of a dispute with TAHIRA, after a prior written complaint has remained unresolved. Professionals must provide the consumer with the contact details of the competent mediator in their Terms and Conditions of Sale and on their Site.
Article 32 – Language of the contract
These Terms and Conditions of Sale are written in French. In the event of translation into one or more other languages, only the French version shall prevail in the event of difficulty of interpretation or dispute.
Article 33 – Applicable law
These Terms and Conditions of Sale are governed by French law.
Article 34 – Disputes
In the event of a dispute, the Customer is invited to first send a written complaint to TAHIRA's customer service in order to seek an amicable solution.
In the absence of an amicable agreement, the Customer may seize the competent consumer mediator under the conditions provided for in Article 30.
The Customer may also seize any competent court under common law conditions.
Article 35 – Partial invalidity – Non-waiver
If any stipulation of these Terms and Conditions of Sale were to be declared null, illegal, unenforceable, or inapplicable, this invalidity would not affect the validity of the other stipulations, which will remain in force.
The fact that TAHIRA does not avail itself, at any given time, of any of the stipulations of these Terms and Conditions of Sale shall not be interpreted as a waiver to avail itself of them subsequently.
