The www.tahira.fr website opens once a week, from Friday at 10:30 PM to Saturday at 6:00 PM, Paris time.

Choose your items, add them to your cart, and then confirm your order after verifying your information and making the payment. Your order is recorded once the payment is confirmed.

Yes. You will receive a confirmation email after placing your order. You will also receive shipping and delivery information at the email address used when ordering.

Remember to check your spam folder and the email address used at the time of the order. If an incorrect email address was provided, information cannot be received correctly.

For any request, contact our customer service team with your order number, first name, and last name.

No. Once the order has been shipped, it can no longer be modified or cancelled. You may then contact our customer service team, who will review your request.

Unfortunately, it is not possible to combine several orders. Each order is processed separately.

Photos and videos are intended to present the items as accurately as possible, but slight differences in shade or appearance may exist depending on the lighting, the photography, or the screen used.

For items in stock, shipping generally takes place on the business day following the order, after payment has been validated.

First, check the email address and delivery address provided at the time of the order, as well as your spam folder.

If an incorrect email address or mailing address was provided, this may prevent the proper receipt of emails, tracking information, or the package itself. In this case, Tahira cannot be held responsible for the consequences of this error.

If your package has been returned to the sender due to incorrect information or a failure to collect it, a new shipment can be offered at your expense.

If in doubt, contact our customer service team with your order number, first name, and last name.

If you do not collect your package within the timeframe given by the carrier, it may be returned to the sender. If you then wish to have it shipped again, the costs will remain at your expense.

You can contact us primarily via WhatsApp at +33 7 68 05 63 81, or by email at sav@tahira.fr.

Customer service generally responds within 72 business hours, excluding periods of high activity. Customer service is closed on Saturdays and Sundays.

Please provide your order number, first name, and last name.

Any return must first be validated by our customer service team. Please never send a return without prior agreement.

If you find yourself in this situation, please contact our after-sales service via WhatsApp at +33 7 68 05 63 81, or by email at sav@tahira.fr.

Unless expressly agreed by Tahira, a return must correspond to a single order.

Yes, this can be normal. Even if the carrier's tracking indicates that the package is "delivered," it does not mean that the return has been validated. The package must still be received, opened, checked, and then validated by the logistics team. This process can take up to 15 days.

As long as the return package has not been received and validated by our logistics team, it remains the responsibility of the carrier chosen for the shipment and the sender. We therefore advise you to keep your proof of shipment and your tracking number.

Returns must be sent by mail to the address provided by our customer service team. Any return sent to a different address cannot be handled. The customer will then have to organize the redirection of the package to the correct address at their own expense.

Store credit is an amount made available to you by Tahira for a future order in our online shop.

Store credit is linked to the customer account created with the first name, last name, and email address used when placing the order.

It is visible in the account area. The available balance also appears at the time of payment as an available payment method.

The remaining balance stays available in your account and can be reused until it is exhausted.

Store credit cannot be converted into cash or refunded to your original payment method.

Yes, depending on the country of delivery, customs duties, taxes, or fees related to importation may apply.

In some cases, additional fees may be requested by customs authorities or by the carrier. This may happen after inspection or reassessment of the package, and it is beyond Tahira's control.

If you refuse your package for this reason, it will be returned to us. As this refusal is voluntary, Tahira may withhold certain costs related to the return of the package, transportation, and logistics processing. If you are in this situation, we invite you to contact our customer service team.